What materials are the products made of?
Material composition is stated in individual product description.
Are the earrings hypoallergenic?
Our products are hypoallergenic and suitable for sensitive skin.
All are nickel, lead and cadmium free.
What are posts and ear-backs made of?
Posts and ear-backs are made of 925 silver (except for designs with rubber ear-backs).
How long does it take for my order to be dispatched?
All orders will be dispatched within 24 hours.
What are the delivery charges?
Free delivery is provided for orders sent to a Singapore address. International delivery charges will be displayed at checkout.
Which currency are prices displayed in?
All prices are displayed in SGD.
Can I exchange/refund my order?
All items sold are non-exchangeable/non-refundable.
How to cancel my order?
Please email us at firstname.lastname@example.org to cancel. Cancellation will be accepted if item has not been dispatched.
I received a wrong order/defect item. What do I do?
Please send us a photo of the item within 7 days of receiving your item. All exchange/refund requests are handled on a case-by-case basis.